The District of Thunder Bay Social Services Board’s Updated Response to the COVID-19 Pandemic
March 24, 2020 – Please be advised that due to the seriousness of the COVID-19 Pandemic identified by Premier Ford, The District of Thunder Bay Social Services Administration Board (TBDSSAB) is taking further measures to ensure the health and safety of both our staff and the people we serve.
TBDSSAB will be limiting the hours our offices will be open to the public. As of Wednesday,
March 25, 2020, TBDSSAB offices will be open to the public from 10am to 3pm. To promote more effective social distancing, we will also be limiting the number of phones and computers available for public access in our Thunder Bay office’s front lobby will be reduced.
Our Schreiber office is closed due to building access. Completed forms for the Schreiber office can be dropped off at the Schreiber post office.
Essential core services will continue. These include:
- Issuing social assistance payments – recipients are encouraged to set up direct bank deposit if they haven’t already done so.
- New applications for all programs will be accepted but strongly encouraged to be over the
phone. - All inquiries and applications are requested to be made by phone.
- Payments will be accepted, but, if possible, should be made electronically or by mail.
- Community housing properties will continue to be maintained, and health and safety
issues will be addressed.
“We continue to prioritize the safety of the people we serve, our staff and our communities while
maintaining essential services during this serious pandemic,” says TBDSSAB CAO Bill Bradica.
“We are asking our communities to help us limit exposure to COVID-19 for vulnerable people.” Anyone requiring TBDSSAB services is asked to call 807-766-2111 or toll free at 1-877-281- 2958. In-person visits are discouraged except for emergency situations. As the situation evolves, further updates will be posted regularly on TBDSSAB’s website at www.tbdssab.ca and on our social media channels.
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Contact: Kristyn Lovato-Day, Acting Supervisor, Communication & Engagement
807-766-4219 or 807-633-5193 (cell)
Download: TBDSSAB Updated COVID-19 Response(PDF)